Smokin'

It's coming out of my ears right now.

I'm SO FISHSTICKING TARTAR SAUCING MAD right now.

I got a nasty email from a client tonight accusing me of producing sub-par product for her. What it all boils down to you is that her boss - who hired me - did not tell her what my exact role on the project was. So, she sends me a NASTY NASTY email telling me how disappointed and frustrated she was by what I turned in to her. I know it all comes down to the fact that her boss didn't communicate to her what her precise role in the project was and she assumed I was doing more than I was hired to do.

So, after getting really mad. Cursing. Writing nasty emails and then deleting them. I called and left her a voicemail and I responded with a professional, yet caustic, email essentially telling her that I'm truly sorry she is being screwed over with work she wasn't expecting, but it is SOOOO not my fault that I didn't do more than I was hired to do. Even though I did go outside the scope of my duties and did more than I was expected, she didn't know that.

Anyway. I fumed and then I cried. I busted my hiney on this project and I turned in good work. She is frustrated and taking it out on me and it sucks. Plain and simple. The emails I got from her were sent at 5:05 p.m. So, she was probably pissed by the end of the day and having the prsopect of more work ahead of her. Again, so not my fault and I don't appreciate her taking it out me. I made sure and CC her boss (the owner of the publishing house) in on my responses. I'm really hoping he backs me up on this and tells her that it isn't my fault. Regardless, I don't want to lose their business in the future, but I'm also not going to let someone accuse me of not meeting my obligations. I take too much pride in having my name on the work that I produce to do that.